Booking and scheduling
How do I book or reschedule?
Ask for a free quote through any form on this site or call 678-516-9557. We come back to you within one business day. To move a booked visit, give us as much notice as you can and we will find another time; there is no penalty for rescheduling.
Do I need to be home during the cleaning?
No. Plenty of customers leave access arrangements with us and are out at work, and plenty prefer to be there, especially for a first visit. Either way we confirm the arrival window beforehand so you are not waiting in.
What areas do you serve?
We cover Metro Atlanta and the surrounding area, 15 counties in total: Barrow, Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson, Rockdale, and Walton. If you are not sure we reach you, check your ZIP code on the Service Areas page. We never refuse a ZIP outright: if it is outside the list we will still come out and confirm rather than turn you away.
Can you work around pets and children?
Yes. Tell us what to expect, whether anything should stay shut, and if there is a routine that keeps a pet settled. If anyone in the house has an allergy or a sensitivity, say so before the first visit and we will plan the visit around it.
Pricing and the guarantee
How much does professional cleaning cost?
It depends on the size and condition of the property, the type of cleaning and how often you want us. We do not price by the hour, because that charges you for a slow day. A first deep clean usually costs more than the recurring visits that follow. Send us the property details and you get an accurate figure within one business day, free and with no obligation.
What is your satisfaction guarantee?
If something is not right, tell us within 24 hours and we will come back and put it right. That is the whole guarantee, and it does not require you to argue for it.
Do recurring plans cost less?
Generally yes. A recurring visit is maintenance rather than catch-up work, so it takes less time than a one-off clean of the same property and is priced accordingly. Ask for your recurring rate when you request the quote and we will give you both figures.
When and how do I pay?
After the cleaning is complete, never before. We confirm which payment methods we accept when you book, so there are no surprises on the day.
Our team and products
Who actually turns up at my property?
The same small Mater crew wherever scheduling allows, in uniform, working from the checklist built for your property on the first visit. A cleaner who already knows your home does a better job in less time, so we keep the pairing steady rather than sending whoever is free. If you would like our current insurance and screening documentation, ask the team when they call you back and they will send it over.
Do you bring your own supplies and equipment?
Yes. Products, cloths, vacuums and equipment all come with the team. If you would rather we used a specific product on a particular surface, or there is something you want avoided, tell us before the first visit and we will plan around it.
Will I have the same cleaners each time?
That is what we aim for on a recurring plan, and we work at it, because a pair who know your property are faster and better. Holidays and illness happen, and when they do we brief whoever covers from your checklist so nothing is missed.
How long does a cleaning appointment take?
A recurring visit to a maintained home is usually a couple of hours. A first visit or a deep clean takes considerably longer, sometimes a full day for a larger property in poor condition. We give you a realistic time at the walkthrough rather than an optimistic one.
Ready for a cleaner property?
Free estimates, no obligation, and a reply within one business day.
